Privacy Policy
DND International Eye Hospital’s Privacy Policy
I. GENERAL PRINCIPLES
1. This Privacy Policy (“Privacy Policy”) describes how DND International Eye Hospital (or “we”) collects, receives, aggregates, stores, uses, processes, discloses, shares and ensures the security of customer information of organizations and individuals (“Customers” or “You”). Customer information includes customers, agents, suppliers, contractors and partners that we collect when they:
1.1. Use services provided directly at DND International Eye Hospital facilities in Hanoi, Bac Giang and Hai Duong;
1.2. Access and use customer engagement channels owned by DND International Eye Hospital, including but not limited to:
– Websites https://matquocte.vn/, https://haiduong.matquocte.vn . https://bacgiang.matquocte.vn
– Websites and social media platforms and groups(such as Facebook, Instagram, …) owned by DND International Eye Hospital (“DND International Eye Hospital Channel”)
Items (1) and (2) are collectively referred to as the “Services”.
2. “Customer Information” includes any information or data that can be used to identify the Customer or from which the Customer can be identified, such as:
– Full name and nationality.
– Phone number, payment card details, and banking information.
– Personal preferences.
– Customer’s email address and place of residence.
– Customer’s image.
– ID card/CCCD information
– Date of birth and marital status.
– Insurance-related information.
– Transaction history
– Access log and customer journey data.
– Biometric data (if any).
– Medical/ health records.
All of this information is considered “Customer Information”.
3. The Customer has read, understood and agreed to the terms of the Privacy Policy. DND International Eye Hospital has the right to change, supplement and/or update the Privacy Policy at any time. At that time, the changes, supplements and updates will be announced on the website https://matquocte.vn/. The Customer’s continued access to and use of the channels of DND International Eye Hospital or continued use of the Services after the changes, supplements and updates have been announced will be considered as the Customer’s acceptance of the content of the Privacy Policy after it has been modified, supplemented and updated.
4. This Privacy Policy is prepared in two bilingual versions, Vietnamese and English. In the event of any discrepancy between the two versions, the Vietnamese version shall prevail.
5. This Privacy Policy includes the following sections:
– Customer Information Collected
– How Customer Information Is Protected
– How Customer Information Is Used
– How Customer Information Is Shared
– Access and Choices
– Contact Information, Notices and Corrections
– Additional Information for Europe
II. CUSTOMER INFORMATION COLLECTED
Customer Information is collected by us in the process of providing Services to you. Specifically, the types of information collected are as follows:
1. Information provided by Customers
1.1. We collect any information that you provide in connection with the Services in the process of conducting the following activities:
– Use the Service at facilities under DND International Eye Hospital.
– Register to open an account, log in, interact with the website or channels of DND International Eye Hospital.
– Participate in seminars, customer events, contests, games, surveys/investigations or other events organized by DND International Eye Hospital.
1.2. Customers are responsible for ensuring that the information provided is complete, accurate and up-to-date, in order to protect the rights of Customers according to the regulations of the use of the corresponding service. DND International Eye Hospital is not responsible for cases where Customers provide inaccurate or incomplete information according to the regulations of the Service.
1.3. For Customers under 18 years of age, please ensure that you have the full consent and approval of your parents or legal representative to provide us with Customer Information. Parents or legal representatives will be bound by this Privacy Policy and responsible for the Customer’s conduct. We reserve the right to refuse Customers access to the DND International Eye Hospital Channel or provide related Services in the event that there is reason to believe that the Customer is under 18 years of age and has not received the above consent and approval from their parents or legal representative.
2. Automatically Collected Information
We automatically collect certain types of information when you interact with the Services.
DND International Eye Hospital reserve the right to collect information and data related to the activities that Customers perform within the framework of the Service, including but not limited to:
– Information, data about service and goods providers to Customers.
– Transaction information performed by Customers, including type of goods, services, location and time of transaction.
– Payment method (we do not store important payment card data such as detailed card number, CVV number or other authentication codes with equivalent legal value).
– Device-related data, such as IP address, operating system, browser type, hardware specifications, UDID, MEIDs, location, address of the referring website (if any), pages that Customers visit from DND International Eye Institute Channel and mobile applications, number of visits, feedback, file name, version and advertising identifier and other related information (if any).
3. Collection and Use of Cookies
We use cookies, pixels, and other similar technologies (collectively, “cookies”) to do the following:
3.1. Identify your browser or device to learn more about your preferences and interests in order to provide you with essential features and services.
3.2. Identify you when you log in to use the Services. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
3.3. Keep track of the preferences you have agreed to. This allows us to respect your likes and dislikes, such as the language and configuration you choose.
3.4. Conduct research and analysis to improve our Services.
3.5. Prevent fraud.
3.6. Improve security.
3.7. Provide content, including advertising, relevant to your interests on our websites and third-party websites.
3.8. Measure and analyze the quality of the Services.
3.9. Cookies allow you to take advantage of some of our essential features. For example, if you block or reject our cookies, you may not be able to use certain products or services that require you to log in, or you may have to manually adjust some preferences or language settings each time you visit our websites.
3.10. Approved third parties may also set cookies when you interact with the Services. These third parties typically include search engines, measurement and analytics providers, social networks, and advertising companies. Third parties use cookies to deliver content, including advertising relevant to your interests, to measure the effectiveness of advertising, and to perform certain services on our behalf.
3.11. You can manage your browser cookies using your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to notify you when you receive a new cookie, how to disable cookies, and when cookies expire. If you disable all cookies on your browser, neither we nor third parties will be able to transfer cookies to your browser. However, if you do this, you may have to manually adjust some preferences each time you visit the website and some features and services may not work.
4. Information from External Sources
We may collect information about you from external sources, including service providers, partners, and publicly available sources.
III. HOW DND INTERNATIONAL EYE HOSPITAL PROTECTS CUSTOMERS
1. For DND International Eye Hospital, security is the highest priority. Our system is designed to ensure the safety and privacy of your information. All Customer Information is stored and secured by our system or service providers in accordance with the law and this Privacy Policy.
2. When collecting data, we will make every effort within the permitted scope to store and secure Customer Information on the server system and this Customer Information is secured by firewall systems, access control measures, and data encryption. We have appropriate technical and security measures to prevent, to the maximum extent possible, unauthorized access and use of Customer Information. At the same time, we also regularly coordinate with security experts to update the latest information on network security to ensure the safety of Customer Information.
3. Your payment card information issued by financial institutions is protected in accordance with international standards with the principle of not storing important payment card data (card number, full name, CVV number or other authentication codes with equivalent legal value) on our system. Your payment transactions are made on the system of the relevant bank or affiliated/service cooperating unit through the DND International Eye Hospital Channel.
4. Customers must not use any tools, programs or other measures to illegally interfere with the system or change the data structure of any Service, nor perform any other actions to disseminate or promote activities with the purpose of interfering with, sabotaging or infiltrating the data of the DND International Eye Hospital system, as well as acts that violate Vietnamese law. In case we detect that you have violated the law, we have the right to transfer information about the violation to the competent authorities for handling in accordance with the law.
5. You are responsible for protecting your account information and not providing any information related to your account, password or authentication methods (eg OTP) to access websites, applications, software and other tools (if any).
6. We retain Customer Information to support your uninterrupted access of the Services, and for as long as necessary to fulfil the Purposes, or as required by law (including for tax and accounting purposes), or to carry out other tasks as notified to you in advance. The specific length of time we retain Customer Information varies depending on the Purpose. When Customer Information is no longer necessary for the provision of the Services or Purposes or DND International Eye Hospital no longer has a business or legal purpose to retain Customer Information, we will take steps to prevent access to or use of Customer Information for any purpose other than compliance with this Privacy Policy, or for safety, security, fraud detection and prevention purposes; or delete identifying information in Customer Information as required by law.
7. Customer Information may be stored in, accessed from, or transferred to many countries, including Vietnam. When we transfer your Customer Information to other countries, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by relevant laws and regulations.
IV. HOW TO USE CUSTOMER INFORMATION
DND International Eye Hospital uses Customer Information to operate, provide and improve the Services for the following purposes:
1. Providing Services:
We use Customer Information to:
– Provide Services and process transactions related to the Services, including registration and payment;
– Recommend Services that may be of interest to you, identify your preferences and personalize your experience with the Services;
– Carry out internal activities necessary to provide the Services, including troubleshooting software bugs and operational issues, conducting data analysis, testing and research, and monitoring and analyzing usage and activity trends;
– Protect the security or integrity of the Service and any means or equipment used to provide the Service;
– Confirm transactions and make payments;
– Create, administer and update Customer accounts, verify Customer identity;
– Enable interactions between the Customer and DND International Eye Hospital or between the User and affiliated partners (if any);
2. Measuring, Supporting, and Improving the Services
We use Customer Information to measure usage, analyze performance, correct errors, provide support, and improve and develop the Services.
3. Compliance with Legal Obligations
We have a legal obligation to collect, use or retain your Customer Information in certain circumstances, including when requested, advised, recommended or required by our legal advisors or any law, regulation, regulation or request from any local or foreign government or authority, requirements of competent state agencies including but not limited to disclosure obligations, reporting as required by law on promotions, record keeping, auditing, investigation and resolution of complaints or disputes, compliance with court orders or other legal, written or governmental or regulatory requirements; or other agreements; and protection of our rights or property in the event of a claim or dispute.
4. Communicating with you
We use Customer Information to communicate with you regarding the Services via various channels (e.g. email, chat) and to respond to your requests.
5. Marketing
We use Customer Information to market and promote the Services. We may display advertisements for the Services based on your interests.
6. Fraud and Abuse Prevention, Asset and Credit Risk
We use Customer Information to prevent and detect fraud and abuse to protect the security of our customers, ourselves and others. We may also use scoring methods to assess and manage asset and credit risk.
7. Certain Specific Purposes Require Your Consent
We may ask for your consent to use Customer Information for a specific purpose when we contact you.
V. HOW CUSTOMER INFORMATION IS SHARED
Customer information is an intergral part of our operations, and we do not sell our customers’ Customer Information to others. We only share Customer Information as described below and to the extent permitted by law. Third parties who receive Customer Information in accordance with this Privacy Policy must comply with this Privacy Policy, other similar policies, and relevant laws.
1. Comply with the requirements of competent state agencies, or as prescribed by law;
2. Transactions involving third parties: We provide you with services, software and content provided by third parties for use on or through the Services. You can tell when a third party is involved in your transactions and we will share information related to those transactions with that third party.
3. Third Party Service Providers: We use and/or partner with other companies and individuals to perform certain tasks on our behalf. Examples include: sending communications, processing payments, assessing credit risk and compliance, analyzing data, providing marketing and sales support (including managing promotions and events), customer relationship management and training. These third party service providers have access to Customer Information as needed to perform their functions, but are not permitted use it for other purposes. In addition, they must comply with this Privacy Policy and relevant privacy laws.
4. Restructuring, Transfer of Business: In the course of developing our business, we may sell or buy businesses or restructure other businesses or services in accordance with the provisions of law. In such transactions, Customer Information, databases and rights to use information generally are among the transferred business assets, but the transferee will still be subject to the provisions of this Privacy Policy (or when customers consent). Additionally, in the event that DND International Eye Hospital or substantially all of our assets are acquired by another company, your information will become one of the transferred assets.
5. Protect Us and Others: We release account and other Customer Information when we believe it is appropriate to comply with the law, to enforce or apply our terms and other agreements, or to protect the rights, property, or security of us, our customers, or any other person. This may include exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
6. Subject to your choices: In addition to the above, you will receive notice when Customer Information about you may be shared with third parties and your choices regarding the sharing of information.
7. Sharing without consent: According to current law, Customer Information belonging to your medical information, according to the decision of the person in charge of the medical examination and treatment facility, can be shared by us to improve the quality of diagnosis, care, and treatment of patients among practitioners in the group directly treating patients; or for some subjects exploiting records, including interns, researchers, practitioners in the medical examination and treatment facility who are allowed to borrow medical records on-site to read or copy for research or technical work; or at the request of a competent authority of Vietnam.
VI. ACCESS AND CHOICE
1. Unless otherwise required by law, you may review, update, and delete certain information about your account and your interactions with the Services. If you are unable to access or update your information yourself, you may always contact us for assistance.
2. You have many choices about the collection and use of Customer Information. Many Services include functionality that gives you options about how your information is being used. You can choose not to provide certain information, but then you may not be able to take advantage of some Services.
– Account Information: If you would like to add, update or delete information relating to your account, please email info@matquocte.vn and follow our instructions. When you update or delete any information, we usually keep a copy of the previous version for technical purposes.
– Contact: If you do not wish to receive promotional messages from us, please unsubscribe or adjust your communication preferences, email info@matquocte.vn and follow our instructions. If you do not wish to receive in-app notifications from us, please adjust your notification settings in the app or your device.
– Advertising: If you prefer not to receive see interest-based advertising, please email info@matquocte.vn and follow our instructions.
– Browsers and devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to turn off the cookie feature altogether.
VII. COMMUNICATIONS, NOTICES AND REVISIONS
Our business is constantly changing and this Privacy Policy may also be revised. You should visit and review our website regularly for the most recent changes. Unless otherwise stated, our current Privacy Policy applies to all Customer Information we have about you and your account.
If you have any questions about privacy at Danang International Eye Hospital or would like to contact our information controller, please contact us and we will try to answer your questions. You can also contact us at the address below: info@matquocte.vn
VIII. ADDITIONAL INFORMATION FOR EUROPE
We provide additional information regarding the privacy, collection and use of Customer Information of our prospective and current customers in countries within the European Union.
1. Controller of Customer Information: International Medical Consulting and Investment Company Limited is the controller of Customer Information collected or processed under this Privacy Policy.
2. Legal Basis for Processing:
– Necessary to enter into a contract with you or an entity you represent, to perform contractual obligations, to provide the Services, to respond to requests from you, or to provide customer support
– Where we have a legitimate interest, as described in Section 2 of this Privacy Policy;
– Necessary to comply with laws and regulatory obligations;
– To respond to lawful requests; or
– Based on your consent.
3. Your rights. By law, you have the following rights:
– To ask whether we are holding Customer Information about you and to request a copy of that Customer Information and information about how it is processed;
– Request to correct inaccurate Customer Information;
– Request to remove Customer Information that is no longer necessary for the purposes of processing, information that is processed based on consent but that consent has been withdrawn, or information that is processed in a way that does not comply with the provisions of current law;
– Request us to suspend the processing of Customer Information when the processing is inappropriate;
– Object to the processing of personal data;
– Request the transfer of Customer Information that you have provided to us (excluding information derived from collected information), where the processing of such Customer Information is based on your consent or contract and is carried out by automated means; and
– File a complaint with the relevant authorities if you believe we have violated your privacy rights.
You may exercise your rights of access, rectification, erasure, suspension, objection and portability by contacting us. If you wish to exercise any of the above rights and you are our customer, please contact us. If you are not our customer, please contact us at the address in Section V above.
Where you have consented to us processing your Customer Information for a specific purpose, you may withdraw that consent at any time and we will stop any further processing of your data for that purpose.
4. Transfers of information outside the European Union: when we transfer Customer Information collected and stored in the European Union outside the European Union, we will do so in accordance with the terms of this Privacy Policy and applicable privacy laws. This may include transfers under data transfer agreements that include Standard Contractual Clauses approved by the European Commission.
